A number in their country, an assistant that speaks their language, a booking or a lead by morning — while Samarkand sleeps.
English · French · German · Chinese · Korean · Russian · Uzbek — and twenty more
Three things that happen in every hotel and every tour office. With and without.
03:10. A couple in Lyon planning Samarkand. Your number is a long-distance call that rings out. They book the other hotel.
03:10. They dial a French number. "Bonsoir, Caravan Hotel." Two nights held, deposit link sent. You read it over breakfast.
A call from Seoul. Your receptionist's English is fine; her Korean is not. Both sides say "sorry" a lot.
The call is in Korean. Dates, group size, the vegetarian in the group — written down in English, for you.
Your best tour manager answers every enquiry herself. The enquiries arrive while she is on a bus to Bukhara.
The enquiries are answered. The ones worth a human wait in her list, with the route they asked about.
Same assistant, your rooms, your tours, your rates. Three doors.
Calls from any country, at any hour, in the caller's language — on a number that is local to them.
Takes dates, guests and the deposit, and writes the booking into your diary.
Routes, dates, group sizes and the price list you gave it — not a dollar more.
A guest who wants a person gets one; a question it wasn't given waits in your list.
Every call in text, in English, with what the guest wanted and whether it was settled.
Calls while you slept, bookings, who is still deciding — on your phone.
Every owner gets it. This is what a hotel's Tuesday looks like on it — most of it happened at night.
Included with every account — on phone, tablet and desktop.
A PDF, a Word file, or your website. Rooms, rates, routes, what's included, cancellation terms. That's the whole training.
We set up a number there: toll-free in the US, local in the UK, Germany, France, Italy, Spain, Australia, Korea, Turkey, the UAE and fifty more countries. Your Uzbek number keeps working too.
Start with nights and weekends. Switch it off from your phone whenever you like.
No. It takes the calls she can't: the ones at 03:00, the ones in Korean, the third line while two are ringing. She keeps the front desk.
It says so, offers a person, and takes a message that lands with the call record. A rate it wasn't given, it doesn't invent.
No. It writes a transcript you can read — in English, whatever language the guest spoke — and a one-line summary. No audio is stored.
Any your guests call in: English, French, German, Spanish, Italian, Chinese, Japanese, Korean, Arabic, Turkish, Russian, Uzbek — and it switches mid-call if they do.
No. They dial a number in their own country — toll-free in the US — and it rings your assistant. For them it's a local call. For you it's a booking.
Price after a short call — it depends on your countries and lines, not on a table.